Return Policy

fuzetrix Return & Refund Policy

At fuzetrix, we stand behind the quality of our infusers and want you to feel confident with every purchase.

If you are not completely satisfied with your fuzetrix Infuser, we are here to help. Our goal is to make your experience simple, transparent, and worry-free.

Please carefully review this Return & Refund Policy before requesting a return, exchange, or refund.


1. 30-Day Return Policy

We offer a 30-day return window. You may request a return within 30 days from the date your fuzetrix Infuser is delivered.

To be eligible for a return, your infuser must:

  • Be returned within 30 days of delivery;
  • Be in the same condition as when you received it;
  • Be clean, undamaged, and free from signs of misuse;
  • Include all original accessories, manuals, inserts, and packaging;
  • Include proof of purchase or order information.

Returns that do not meet these requirements may be denied or may be subject to a partial refund.


2. Infuser Usage & Hygiene Requirements

fuzetrix Infusers are designed for botanical creation, culinary applications, and personal wellness experiences.

Because our infusers may come into contact with ingredients, oils, botanicals, and other materials, certain hygiene requirements apply.

For health and safety reasons, infusers that have been used with:

  • Food ingredients;
  • Oils, butter, or other liquids;
  • Botanicals, herbs, or plant materials;
  • Any substances that leave residue or affect product cleanliness;

may not be eligible for return unless the infuser has a verified manufacturing defect or quality-related issue.

Infusers that have been opened for inspection or basic functionality testing may still qualify for return if they remain:

  • Clean and hygienic;
  • Complete with all original components;
  • Free from damage;
  • In a condition suitable for resale.


3. How to Request a Return

Before sending your fuzetrix Infuser back, please contact our Customer Support team.

Email: support@fuzetrix.com

Please include:

  • Order number;
  • Full name;
  • Reason for return;
  • Photos or videos (required for damaged, defective, or incorrect items).

Our support team will respond within 1–2 business days.

 

4. Return Authorization Required

Please do not send your infuser back before receiving return approval from fuzetrix.

Once your return request is approved, we will provide:

  • Return instructions;
  • Return shipping address;
  • Return shipping label (if applicable).

Infusers returned without prior authorization or without following our return instructions may not be accepted.


5. Return Shipping

Non-Quality-Related Returns

If you choose to return your infuser for personal reasons, including:

  • Changing your mind;
  • Ordering the wrong product;
  • No longer needing the infuser;

you are responsible for:

  • Return shipping costs;
  • Any applicable shipping insurance or carrier fees.

Original shipping charges are non-refundable.


Quality-Related Returns

If your fuzetrix Infuser arrives damaged, defective, or develops a verified manufacturing issue during the return period, please contact us as soon as possible.

After reviewing the issue, fuzetrix may provide one of the following solutions:

  • Free replacement;
  • Full refund;
  • Other reasonable solutions based on the specific situation.


6. Exchanges

If you would like to exchange your fuzetrix Infuser, please contact us before returning your order.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will work with you to find an appropriate solution.


7. Damaged, Defective, or Incorrect Infusers

Please inspect your order immediately after delivery.

If your fuzetrix Infuser:

  • Arrives damaged;
  • Has a manufacturing defect;
  • Is the wrong model or item;

please contact us immediately so we can evaluate the issue and make it right.

Please provide photos or videos to help us review your request.


8. Missing Accessories & Infuser Condition

Returned infusers must include all original components.

This includes:

  • Accessories;
  • Manuals;
  • Inserts;
  • Original packaging;
  • Included parts.

Missing components, damaged packaging, excessive wear, or signs of improper use may result in deductions from your refund amount.

Infusers damaged due to:

  • Improper use;
  • Accidental damage;
  • Unauthorized modifications;
  • Improper cleaning or maintenance;

may not qualify for a refund.


9. Non-Returnable Items

The following items are not eligible for return:

  • Clearance items;
  • Final Sale items;
  • Gift cards;
  • Products specifically marked as non-returnable.


10. Refund Process

Once your returned infuser is received, our team will inspect it within 3–7 business days.

If your return is approved:

  • Your refund will be issued to your original payment method;
  • Processing times may vary depending on your payment provider and financial institution.

Please note that banks and payment providers may require additional time to process and post refunds.

Original shipping fees are non-refundable unless required by law or the return is caused by an error on our part.


11. Lost Return Packages

If a returned package is lost during transit and the shipping carrier confirms the loss, fuzetrix will issue a refund equal to 60% of the original purchase price of the returned infuser.

Customers are responsible for using a trackable shipping method when returning their infuser.


12. Return Process

Step 1 — Contact Us

Contact support@fuzetrix.com within 30 days of receiving your fuzetrix Infuser.

Please provide:

  • Order number;
  • Reason for return;
  • Photos or videos (if applicable).

Step 2 — Receive Return Approval

Once approved, we will provide:

  • Return instructions;
  • Return address;
  • Return shipping label (if applicable).

Please wait for approval before shipping your infuser.

Step 3 — Ship Your Return

Package your infuser securely and ship it according to the instructions provided.

Customers are responsible for return shipping costs unless the return is caused by a verified manufacturing defect or quality-related issue.

Step 4 — Inspection

Once received, your returned infuser will be inspected within 3–7 business days.

Step 5 — Refund or Replacement

After approval:

  • Refunds will be issued to your original payment method;
  • Replacement orders will be processed within 3–7 business days.


13. Policy Updates

fuzetrix reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

This Return & Refund Policy should be read together with our Terms & Conditions.

If you have any questions, please contact us:

support@fuzetrix.com